Legal Information :: Return and Refund Policy

Return and Refund Policy

As of Janurary 1, 2009 Echappe Equipment does not provide credit card refunds to any customer for any reason. We do everything in our power to provide you with the best possible service and to exceed your expectations.

 

The limitation to returns includes ALL transactions. This includes but is not limited to: rentals, service, final sales, down payments or duplicate transactions through the shopping cart.

 

DELAY IN SHIPPING does NOT constitute grounds for refund. Echappe Equipment is not responsible for anything having to do with shipping delays, errors or damage. For these issues, please contact our shipping company, FedEx at 1 800 GO FEDEX. Echappe Equipment is not responsible for equipment damaged by you, or other third parties. Should Echappe Equipment find the customer at fault, the customer will be charged accordingly, possibly complete MSRP value of the product as outlined in our Assumption of Risk document. If you cannot use our equipment because of a delay in shipping or damage, this does not constitute reasonable grounds for refund, partial or complete credit with Echappe Equipment.

 

INCOMPATIBILITY OF PRODUCT does NOT constitute grounds for refund. It is the BUYERS responsibility to ensure proper product selection from Echappe Equipment. We disclose any "nuances" of product, however it is the athlete's responsibility to disclose any specific needs such as, but not limited to, drivetrain specifications, custom parts, custom bike frames, extra small bike frames, etc.

 

Cancellations within 7 days of your scheduled arrival date will not receive credit or a refund. Inventory is limited and cancellations within this timeframe caused other athletes to miss a chance at race wheels.

 

All cancellations are subject to a $25 processing and restocking fee.

 

If you feel you have been mistakenly charged for a service, please notify us within 10 days of the charge. Notifications after 10 days cannot be processed due to new credit card penalties.

 

Again, we do our very best to assure your complete satisfaction with our service. If you have any questions, please feel free to contact us.